FAQs

  • Do you accept returns or exchanges?
Please refer to our Return and Exchange Policy for detailed information.
  • Can your designs be customised?

Yes, we offer customisations as long as the changes do not alter our original design or compromise our brand aesthetics.

  • Is Cash on Delivery (COD) available?

For COD orders, 30% advance payment of the total order value is required. Our sales team will contact you via WhatsApp or call within 48 hours to assist you with the process.

  • Your order will be confirmed once the advance payment is received.

Please note: COD is only available for deliveries within India.

  • How can I contact you if I have any concerns?

You can reach us via email at help.labelilma@gmail.com or send us a direct message on Instagram (@label_ilma).

  • What should I do if I receive a wrong or defective product?

Please refer to our Exchange/Return Policy for the process regarding wrong or defective product delivery.

  • Do you offer plus sizes?

Yes, all our garments can be made in plus sizes. Please contact us via Instagram (@label_ilma) or email (help.labelilma@gmail.com) for more details.

  • Can garments be made to custom measurements?

Yes, we offer custom sizing. You can provide your measurements while placing your order. Both standard and custom sizing options are available on our website.

  • What is the delivery time for products?

Please check the Shipping Information section on each product page for details on delivery times.

  • How can I reach out for other queries?

For any additional questions, feel free to email us at help.labelilma@gmail.com or send a direct message on Instagram (@label_ilma).